You can return a product to Scorpion Bay – Online Store within 15 days from the date of receipt of the order.
The following conditions are strictly necessary for the return to be accepted:

• Products must not be washed or altered in any way;
• Products must be in the same condition in which they were received, with all tags, labels, and hangers attached;
• The order must be returned in its original packaging or equivalent packaging.

How to make a return?

• Access your account by clicking on the "Customer Account" icon in the top right corner and enter the email address used to place the order;
• Go to the Orders section;
• Click on Request return;
• Select the product you wish to return and choose the reason for the return;
• Click on the black button on the right, REQUEST RETURN, to submit your request;
• When you receive the return label, you will need to drop off your package at a Post Office (check the Poste Italiane website for the nearest location);
• In case of problems, send an email to onlinestore@scorpionbay.com;

Note: The system shows the actual price paid for the product as refundable.
Return and/or shipping costs will be calculated during the refund process.

Can I exchange a product?

Exchanges are not possible.
If you are not satisfied with your purchase, you can make a return and receive a refund according to the conditions, and then proceed to place a new order.

How much does return shipping cost?

• For returns shipped within Italy, there is a contribution of €5.00 which will be automatically deducted from the refund.
• For international returns, there is a contribution of €9.90, which will be automatically deducted from the refund.

It is not possible to return a product from a different country than the one where the order was placed.

When will I receive the refund?

The time it takes to receive the refund depends on the payment method used, but it will always be completed within 30 days of the return's arrival and acceptance:

• Credit or debit card: the timing depends on the card-issuing institution;
• PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual transfer to the credit card depends on the card-issuing institution;
• Bank transfer: once the return is received, we will ask you for the bank details to make the refund. The credit usually occurs within 10 days.

Remember: If you have returned items through our home collection service or from a drop-off point, the return costs will be deducted from your refund amount.

In case of specific promotions (e.g., 3x2, buy X get Y, etc.), the right of withdrawal can only be exercised by returning all products included in the promotion.
Partial returns and refunds will not be possible.
The amount actually paid as indicated on the commercial document/invoice will be refunded, including any shipping costs minus the foreseen contribution.

Example: (3x2 offer), it is not possible to return a single product and receive a refund. In case of withdrawal, all three purchased items must be returned.