Returns and Refunds

Can I return a product?

You can make a return to Scorpion Bay - Online Store within 15 days from the date of receipt of the order. The following conditions are strictly necessary for acceptance of the return:

- the products must not be washed or altered in any way;

- the products must be in the same conditions in which they are received and with all the tags, pendants and labels attached;

- the order must ship in its original packaging or an equivalent packaging.

How do you make a return?

Send your RESO request through the Customer Service portal:

Select the "Other" field in the "Reasons for request" section;

Fill in all the fields, including "Order Number";

Complete your request by entering the text in the "Requested Information" field: "RETURN - Request for free return"

Is it possible to replace one product with another?

It is not possible to replace a product.

How much does the return shipping cost?

Return shipping is free.

When will I receive the refund?

The time required to receive a refund depends on the type of payment

In any case, you will receive a refund equal to the price of the returned items

The return shipping cost will be to Scorpion Bay cargo - Online Store.